We have all
the answers

We have all the answers

The GEMS Programme

The GEMS Rewards Programme is our way of saying ‘Thank You’ to our parents and staff. Designed to reduce the impact of school fees and further enhance the lifestyle of our families and staff, the programme is comprised of four key elements –

  1. The GEMS FAB Credit Card that offers up to 4.25% discount on school fees.
  2. The GEMS Ambassador Programme – offering GEMS Points to parents who refer children into participating schools, upon successful enrolment
  3. Everyday Savings – through a network of partners across dining, retail, travel, entertainment and more, GEMS has negotiated offers and discounts that significantly contribute to everyday savings.
  4. GEMS Points - Earn GEMS Points through select partners or by making purchases on The Marketplace.

We will continue to build this network and widen our offering, as we strive to deliver better offers every day.

As a GEMS parent or staff, you qualify as a GEMS Rewards Member. Upon enrolment, you will receive an email from GEMS, which includes your Membership details, as well as your GEMS Rewards App login information.

Yes, GEMS Rewards is our way to say ‘Thank you’ to our parents and staff and is reserved exclusively for the GEMS Community.

GEMS is focused on attracting and retaining the best teaching talent and our leadership strives to create a supportive culture that fosters growth through empowerment and trust. The GEMS Reward Programme brings significant savings to our teachers’ every day expenses and helps enhance their lifestyles by making shopping, activities, dining and services more accessible to them and their families.

Yes, the Refer-A-Friend Programme will continue to run as part of the GEMS Rewards Programme. This will now be referred to as the Ambassador Programme and is available at select schools across the network.*

No, the GEMS Rewards Programme is absolutely free for GEMS students, parents and staff.

No, this is a completely App driven programme (the GEMS Rewards App), and requires you to have an Apple or Android phone with access to data/ WIFI in order to download, activate and redeem.

The GEMS Rewards App is available for iOS and Android smartphones via the Apple Store and Google Play Store.

The 2017 Offers are valid until December 30, 2017. Starting from January 1, 2018, offers will be valid throughout the school year.

As of now, you can use your GEMS Rewards App to avail special offers and discounts across the UAE and earn GEMS Points across at select partner outlets. You can also earn GEMS Points on The Marketplace. Any special gifts or giveaways will be announced on our Facebook Page and the GEMS Rewards Website, so please follow us for regular updates.

We have partnered with hundreds of venues across various lifestyle categories within the UAE. The GEMS Rewards App allows you to search for these partners using the search function, as well as the geo-location function that shows you the merchants closest to you by category.

We will continue to build this network and widen our offering, as we strive to deliver better offers every day.

Different partners will offer different levels of discounts, number of GEMS Points and benefits on the programme, from seasonal discounts, to special rates and prices, to Buy One Get One offers, and more. Please follow our Facebook Page or visit the GEMS Rewards Website, for details on our partners and their discounts and offers.

Redeeming is simple. To redeem at a restaurant, simply let the waiter know that you have a GEMS Rewards Offer prior to requesting your final bill. Open the Offers section in the App and present the device to your waiter, who will then enter their pin against your voucher. You will be given the discount on the bill for the offer that you have redeemed.
The same process will also apply for all our other partners across the network, whether it’s for availing a discount or earning GEMS Points.

There are four types of offers available in the GEMS Rewards App: "Buy One Get One Free", "Discount" Offers, "Spend and Save" and "Earn GEMS points".

  • The "Discount" can be used only for the service/item mentioned on the voucher. The discount will apply only on normal rates/prices, and cannot be used in conjunction with any other promotion, discount, special offer or voucher. Any request to use the “Discount Offers”, would need to be presented before the service/item is purchased.
  • When redeeming any of the “Spend and Save” Offers, you will be required to spend the minimum amount mentioned on the voucher, in order to receive the mentioned discount on your bill.
  • In order to earn GEMS Points, you can do so via our exclusive offers available on the GEMS Rewards app.

No, you cannot receive any reward in cash.

You can get more information by visiting our website, www.gemsrewards.com and following our Facebook Page. Also, please remember to allow in-app notifications.

Of course, saving is the best part. When you redeem an offer using your GEMS Rewards App, you will see a screen detailing the estimated saving made in that one transaction.

Savings

Yes, you can. By looking on the Home Screen, you will see a snippet of how much you have saved. If you swipe left, you will see this in more detail, with the addition of the number of Offers you have used during the current year and the GEMS Points currently available in your wallet.

Home Screen Savings

For further information, visit your profile page and select ‘Savings Breakdown.’ Your savings each month will appear since you first joined the GEMS Rewards Programme.

Profile Savings Breakdown’

Go to your Profile > Select ‘Savings Breakdown’ > View by month or by year

The savings calculator keeps an estimated saving every time you complete one of the following actions:

Of course! When you redeem an Offer using your GEMS Rewards app you will see a screen detailing how many GEMS Points you have earned in a given period. Please note, that your GEMS Points will always be reflected after 45 days of an Offer being redeemed.

Yes, you can. From the Home Screen simply swipe left and you will see how many GEMS Points you have earned.

GEMS Points will have a minimum expiry of 11 months and 30 days and a maximum expiry of 23 months and 30 days. All GEMS points earned in the current school year defined as 1st September to 31st August will expire on 31st August the following year.

For further information, visit your profile page and select ‘GEMS POINTS BREAKDOWN.’ Your GEMS Points earned for each month will appear since you first joined the GEMS Rewards Programme.

Go to your Profile > Select ‘GEMS Points Breakdown > View by month or by year

The GEMS Points wallet keeps track of every time you earn GEMS Points.

The GEMS Ambassador programme is a word-of-mouth endorsements programme which recognises referrals made by GEMS parents. It is our way of saying THANK YOU for each new student that is successfully enrolled in a GEMS School through a referral from a parent.

GEMS Education reward its members who provide a successful referral under the GEMS Ambassador programme. If a parent refers a friend, and their referral registers online, the referring parent is entitled to GEMS Points equivalent to 4 percent of their child’s school fees. There is no limit to how much you can save!
The GEMS Points will be added to the GEMS Rewards Savings Calculator. Savings from GEMS transactions will be reflected in the savings after 45 days, to allow for any delays or processing requirements.

Below is a list of participating schools within the U.A.E, that are a part of the Ambassador Programme:

  1. Bradenton Preparatory Academy, Dubai
  2. GEMS FirstPoint School - The Villa
  3. GEMS Heritage Indian School - Dubai
  4. GEMS International School, Al Khail
  5. GEMS Metropole School - Dubai
  6. GEMS New Millennium School, Al Khail
  7. GEMS Royal Dubai School, Dubai
  8. GEMS United Indian School, Abu Dhabi
  9. GEMS Wellington Academy, Al Khail
  10. GEMS Westminster School, Ras al-Khaimah
  11. Little GEMS International, Al Barsha
  12. GEMS Al Barsha National School, Al Barsha
Please see the GEMS Ambassador programme for further information.

GEMS rewards members who pay for their children’s tuition using their GEMS FAB Credit Card will be eligible for a discount of up to 4.25 percent. This will be reflected in your Savings Calculator.

Please visit the GEMS FAB Credit Card webpage for further details on terms and conditions.

No, the GEMS FAB (formerly NBAD), GEMS FAB Credit Card offer will still be valid, and will continue to run as a part of the GEMS Rewards Programme. Your savings will be added to your Savings Calculator.

Yes, the GEMS Rewards Programme will run in the U.A.E, across all seven Emirates.

Chat to us live from the help section in our App or via http://www.gemsrewards.com. You can also get in touch with us over email on support@gemsrewards.com

The GEMS Rewards App

The GEMS Rewards App is available for iOS and Android smartphones via the Apple Store and Google Play Store.

The GEMS Rewards App is currently only available in English.

Setting up your account is very simple. As a member of the GEMS Community you will receive an e-mail invitation with relevant credentials prompting you to download and activate your App. Upon downloading the App, you will be prompted to enter your account activation details (email address and parent ID), in order to register.

Please note: Your login details will be the same email address and username used to register with GEMS.

Login Register

Select Register to activate your account > use the email address registered with GEMS

As an eligible non-Muslim member, over 21 years of age, you have access to "Clink" a “Buy One Get One Free” licensed drinks from a wide range of bars, restaurants and nightclubs upon registration to the GEMS Rewards App.

In order to redeem these Offers, you are required to confirm some important details with us due to legal age and religious restrictions.

Login Register confirm Register confirm



Please note: These Offers are intended only for people who are non-Muslim and of legal drinking age.

Sharing is caring! You can share your account with your family and friends on up to 8 devices. Simply share the email address and password registered to your account, and they can then log into the App on their phones.

Simply use the email address and password created to initially register your account, and you can then log into the App on another device.

However do be advised that your account can ONLY be used on a maximum of eight devices.

Just follow these few steps in order to reset your password:

  1. Click on the “Forgot Password” link on the Sign In page
  2. Enter your registered email address
  3. You will receive an email from us with instructions on how to reset your password

If you run into any trouble while trying to reset your password, we are here to help. Chat to us live from the Help Section in our App or via www.gemsrewards.com

You can also get in touch with us via email at support@gemsrewards.com

For “Buy One Get One Free Offers”, you can use one Offer voucher for every two people. For example, if there are four people, you can use two vouchers. A maximum of four vouchers can be used per table/bill.;

vouchers per table

Similarly, with "Clink” Offers, the golden rules to remember are:

  • There are three 2-for-1 Offers per venue, which you can enjoy 7 days a week (excluding public holidays)
  • A maximum of 4 Offers can be used per booking/table/group
  • This remains the same, no matter which offer is used. For example, a group of 4 people can redeem 2 drinks Offers, or they can redeem 1 Drink Offer and 1 Main Course Offer – using 2 Offers in total

The “Buy One Get One Free” Beauty and Fitness Offers can be redeemed in two ways:

  1. One Offer can be used by two people within the same visit, with the second treatment or service being complimentary.
  2. One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service, will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service, to be used in the future. The complimentary treatment/service, must be redeemed within the Offer validity period.
Please note: Gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.

  • The “Discount” Beauty and Fitness Offers can be used only for the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. Any request to use the “Discount Offers”, would need to be presented prior to the service/item being purchased.
  • Upon completion of the treatment/service, prior to requesting the bill, please present the Offer to the merchant. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity*.
*Prior booking is required.

Certainly, specific Offers in the Retail & Services category may be used by one person. These Offers will begin with “Invites you…” rather than “You and a guest are invited…”

You will pay the full price upfront on your first service, and then the second, will be free of charge.

Many of the Beauty & Fitness Offers can be used in two ways:

  1. One Offer can be used by two people within the same visit, with the second treatment or service being free of charge*.
  2. One Offer can also be used by one person, whereas the full price will be paid on the first treatment/service, and then the second visit, will be free of charge. The merchant will provide a voucher on the first visit to be used on the next visit. Please note, that the complimentary voucher for the treatment/service, must be used within the Offer validity period. The Offer is non-transferable and cannot be issued as a gift voucher.
*Please keep in mind the complimentary service needs to be used within the Offer Validity Period.

Once you’ve successfully redeemed an offer, you will see a screen that shows the estimated saving made in that particular transaction or the GEMS Points earned for that Offer.

The most important bit of information on this screen is the Reference Number, which is a unique code linked to your specific offer. The merchant may note this down so that they can match the bill with their internal accounting system.

If for some reason, you need to retrieve the redemption reference number, just follow these simple steps:

Redeem Redeem Redeem


Go to your Profile > Select Savings Breakdown > Select Redemptions > Click on the Offer to see the full details.

To see how many GEMS Points you’ve earned: Go to your Profile > Select GEMS Points Breakdown> Select History > Click on the Offer to see the full GEMS Points details.

For the Rules of Use, please visit the Rules of Use section.

Miscellaneous Questions

As part of GEMS Rewards, our select partners will be offering discounts, special offers and GEMS Points to GEMS families. You can collect GEMS Points in the following three ways:

  1. Redeeming a GEMS Points earning Offer via the GEMS Rewards App
  2. Providing a successful referral under the GEMS Ambassador programme
  3. Making a purchase on The Marketplace
Further information on offers and partners, as well as the programme itself, will be updated regularly on the Facebook Page and the GEMS Rewards website.

Yes! In order to redeem Offers on the App, you need to be connected to the internet.

Being connected to the internet means your account can be updated and your redemptions removed from the remaining available Offers in real-time. This is particularly important when the GEMS Rewards App is shared across multiple devices.

No, each app has a specific function and this App has been developed for the GEMS Rewards Programme. To make things easier your log-in credentials will be e-mailed to you as part of the invitation to join the Programme.


* Terms and conditions apply

Download the GEMS Rewards App Now

 

Choose your preferred app store and download the app to avail instant savings and amazing deals.

Get the app Download on the app store Get it on Google Play

Download the GEMS Rewards App Now

 

Choose your preferred app store and download the app to avail instant savings and amazing deals.

Download on the app store Get it on Google Play