RULES OF USE OVERVIEW

The GEMS REWARDS Programme:

The GEMS REWARDS Programme is our way of saying ‘Thank You’ to our parents and staff. Designed to reduce the impact of school fees and further enhance the lifestyle of our families and staff, the programme comprises of three key elements:
a) The GEMS NBAD Credit Card that offers up to 7% discount on school fees.
b) The GEMS Ambassador Programme – offering cashback benefits to parents who refer children into participating schools, upon successful enrolment.
c) Everyday Savings – through a network of partners across dining, retail, travel, and entertainment etc. GEMS has negotiated offers and discounts that significantly contribute to everyday savings.
We will continue to build this network and widen our offering, as we strive to deliver better offers every day.
The GEMS Rewards App is reserved exclusively for the GEMS Community, including GEMS families and staff.
Upon enrolment, you will receive an email from GEMS, which includes your Membership details, as well as your GEMS Rewards App login information.

GEMS REWARDS Offers:

  • Can be used 7 days a week, at any time during the issuing merchant’s trading hours – minimal exclusion days apply.
  • Buy One Get One Free Offers can be redeemed by a minimum of 2 people (excluding some Beauty & Fitness and Retail & Services Offers). Up to 4 Offers can be redeemed at one time for a group of 8 people or more.
  • Discount Offers and Spend and Save Offers, should be presented prior to payment or requesting the bill.
  • Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programmes.

RULES OF USE – IN FULL

The use of all GEMS REWARDS Offers (“Offers”) by GEMS REWARDS members. (“Member(s)”) is subject to these Rules of Use (“Rules”) and any terms of use included on the Offers. Customers should read these Rules carefully prior to using any Offer.

1. Redeeming Your Offers

  • Redeeming Offers on your App is very simple:
    1. Select your chosen Offer for use on the App.
    2. Present your mobile device with the chosen Offer to the merchant prior to the bill being presented
    3. Once the merchant has entered their PIN, the Offer will be redeemed and the item or service will be removed from your bill
  • To redeem more Offers, simply repeat the same process
  • For Buy One Get One Free Offers, one Offer can be used by 2 people, up to a maximum of 4 Offers per visit/booking/table for a group of 8 people or more:
    Number of Vouchers
  • In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.

2. Offer Validity

  • Offers are valid as indicated on the Offer. We reserve the right to remove and/or amend an Offer at any time, and cannot be held responsible or liable in any way if an Offer is removed or amended from GEMS REWARDS.
  • Offers are only redeemable with the issuing merchant and/or venue.
  • Offers apply only to the items/services and location(s) specified on the Offer.
  • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes.
  • Offers do not apply to any additional service charges or taxes.
  • Offers are valid 7 days a week any time during the issuing merchant’s trading hours, unless specified on the Offer. Minimal exclusion days apply.
  • If a merchant or venue refuses to honour any Offer, please contact Customer Services
  • Offers are not redeemable for cash, unless required by law.
  • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.

3. Food & Drink Offers

  • A Main Course/Main Menu Item is defined as the main element of a customer’s lunch or dinner – i.e. not a starter or a dessert. GEMS REWARDS is not responsible for the specific layout/design of a merchant’s menu. If in doubt, clarify with the server before ordering.
  • One Offer can be used to redeem one qualified item only, unless otherwise specified.
  • One Offer can be used by 2 people, for up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. A group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Licensed Drink Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total.
  • The least expensive item (as listed on the Offer), will be deducted. The two items must be from the same category as marked on the Offer. E.g. Buy one “Main Course” and get one “Main Course” free; or buy one “Sushi Set Lunch” and get one “Sushi Set Lunch” free; or buy one “House Beverage” and get one “House Beverage” free.
  • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
  • Offers are not redeemable for breakfast, starters, side dishes, desserts or shared platters, unless otherwise indicated on the Offer.
  • Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer.
  • Discounts do not apply to service charges.

3.1. Licensed Drink Offers

  • Licensed Drink Offers are intended for the use of persons of legal age who are non-Muslim, to purchase Licensed Drinks.
  • Licensed Drink Offers are exclusive and not valid in conjunction with any other promotion or special menu items, including “Happy Hours” and “Ladies’ Nights” offered by the merchant.
  • A maximum of 4 Offers can be redeemed per booking/table/group (as outlined in Table 1). This Rule applies regardless of the product the Offer is from. For example, a group of 4 people can redeem 2 Licensed Drink Offers, alternatively they can redeem 1 Licensed Drink Offer and 1 Main Course Offer - redeeming a maximum of 2 Offers in total.

4. Attractions & Leisure Offers

  • A minimum of 2 people must be present to redeem a Buy One Get One Free Offer – unless otherwise specified. A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1).
  • The Discount Offer (% Offers), can be used against the service/item/activity mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These offers would need to be presented before the service/item/activity is purchased.
  • Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines as well as other conditions.
  • Prior booking may be required for certain offers and/or activities.
  • Offer will not be valid on any public holiday.

5. Beauty & Fitness Offers

  • Our Beauty and Fitness section has 2 ways to redeem Offers: ‘Buy One Get One Free’ and ‘Discount Offers’
  • The ‘Buy One Get One Free’ Offers can be redeemed in two ways:
    1. One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary.
    2. One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service, will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on the next visit. The complimentary treatment/service must be redeemed within the Offer validity period. Please note: Gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
  • The Discount Offers (% Offers), can be used against the service/item mentioned on the voucher. The discount will apply only on normal rates/prices, and cannot be used in conjunction with another promotion or special offer. These Offers would need to be presented before the service/item is purchased
  • Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity.
  • Prior booking is required.

6. Exclusion Days

Offers can be used 7 days a week, excluding the following days in the following markets as well as any other public holidays, as announced by the applicable government (subject to merchant discretion):

UAE

  • Christmas Eve/Day
  • New Year’s Eve/Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • National Day
  • Please note: A limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.

7. General

The barter, trade, sale, purchase or transfer for compensation of any GEMS REWARDS product or any of its Offers or contents by any person or entity, including but not limited to, travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by GEMS REWARDS. The product and its Offers and other content are intended for the non-profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and GEMS REWARDS will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. GEMS REWARDS will not be responsible for the closing down or refusal of any merchant to accept GEMS REWARDS vouchers; however, we will use reasonable efforts to rectify the situation, to the extent possible. GEMS REWARDS will not be responsible in the event that acts of God, fire casualties, illness, injuries or other events beyond its control, prevent you from using any Offer.

8. Intellectual Property

Copyright in the text, images, photographs, graphics, layout and design of GEMS REWARDS products are protected by local and International copyright laws. Copyright in all GEMS REWARDS products and in the text, index, rules of use, offers, layout and other copyrights works contained in each GEMS REWARDS product, is owned by GEMS REWARDS, or used with permission. No part of any GEMS REWARDS product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The GEMS REWARDS wordmark and logo are the trademarks and/or registered trademarks of GEMS REWARDS. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.